- 3 Videos
- 1 PDF
- 0.3 hrs
The Customer Experience Training & Certification Program empowers marketing professionals at any sta
What are the first steps in implementing a system to building loyalty?
How does a customer feedback fit into your strategy?
This course will answer those questions, and more.
- Keep customers who are loyal and customers who might have left if you did not respond to their review. Without a system, it’s tough to see all reviews.
- No matter the size of your business, people are talking.
- Difference between social and online reviews is online reviews come up in SEO content.
- Know what your customers want to see changed without guessing or looking through countless review sites.
- By managing feedback you have a system in place that saves employees time.
- Make sure your reputation is positive. Your reputation can go from positive to negative within days if not properly managed.
For questions or comments, please email firstname.lastname@example.org