What are the first steps in implementing a system to building loyalty?
How does a customer feedback fit into your strategy?
This course will answer those questions, and more.
- Keep customers who are loyal and customers who might have left if you did not respond to their review. Without a system, it’s tough to see all reviews.
- No matter the size of your business, people are talking.
- Difference between social and online reviews is online reviews come up in SEO content.
- Know what your customers want to see changed without guessing or looking through countless review sites.
- By managing feedback you have a system in place that saves employees time.
- Make sure your reputation is positive. Your reputation can go from positive to negative within days if not properly managed.
About the instructor
What others have been saying about this course:
Helpful and relevant training!